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Knowledge Base Prospector “Not Subscribed” message when updating prospector
Knowledge Base Prospector “Not Subscribed” message when updating prospector
| “Not Subscribed” message when updating prospector |
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| Friday, 19 November 2010 00:00 |
SymptomsA “Not Subscribed” message appears once completing the daily update.CauseOne of the configuration files for Prospector has become corrupt and requires replacement.ResolutionXP Users:Go to My Computer -> Local Disk (C:) -> Documents and Settings -> All Users -> Application Data -> TrigoldCrystal -> Prospector -> BackupINIFiles. Windows Vista or 7 Users: Go to Computer -> Local Disk (C:) -> ProgramData -> TrigoldCrystal -> Prospector -> BackupINIFiles Once you’ve opened the folder arrange the files in date modified order. Rename the second to latest version of the config file to “config.ini” (as there will be a time stamp in the file name) as the latest version will be corrupted from the update you have just tried. Copy this file into the Prospector folder (My Computer -> Local Disk (C:) -> Documents and Settings -> All Users -> Application Data -> TrigoldCrystal -> Prospector) overwriting the existing file. Once this is done, run the update from the start menu (Start -> Programs -> TrigoldCrystal -> Prospector -> Online Update) Should the fixes not resolve the problem, then please contact TrigoldCrystal on 08714 232 424 option 1 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  |
| Last Updated on Friday, 19 November 2010 12:50 |