Resolution

There are several things to check:-

Please check your internet connection. If you are unable to access WebPages e.g. www.trigoldcrystal.co.uk then there maybe a problem with your connection. Restore your connection and then try updating again.

If using a wireless connection check that the signal strength is at least ‘Good’ but preferably ‘Excellent’

Ensure that you firewall is configured, you’ll need to add some of the Prospectors files to the firewalls exceptions list. These are TSSV2.exe, Download.exe, Register.exe, Outbox.exe and Tool.exe.

These file are all located in the ‘Prospector Software Location’ folder, to find the location of this folder Click on Start > All Programs > Trigold(Crystal) > Prospector > Tools > Maintenance. The ‘Prospector Software Location’ will be displayed at the top e.g. “c:/program files/TrigoldCrystal/prospector” 


Click on Start → Run, type in services.msc into the text field click ok (Vista users type services.msc into the search field at the bottom of the start menu). In services locate “Background Intelligent Transfer Service”, double click on it to bring up the properties, make sure the start-up type is automatic and then click apply and click ok. Next right click on “Back Ground Intelligent Transfer Service” and click on start or restart (if start is greyed out). Locate Trigold Update Service and repeat the same steps as for “Background Intelligent Transfer Service”

Certain Internet Service Providers (ISP’s) such as AOL will also have their own security that may be stopping the file from running, if possible check the machine using an internet connection from a different ISP, or try a different machine running Prospector on your connection