TrigoldCrystal Support Centre

Common Issues

Missing Desktop
Shortcuts (Prospector):
TrigoldCrystal Prospector

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information

Failed To Start Application
Services (Prospector):
TrigoldCrystal Prospector

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information

Error 91 when launching
Prospector (Prospector):
TrigoldCrystal Prospector

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information

Main.dlt cannot be opened (Prospector):
TrigoldCrystal Prospector

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Contact Tech Support

Send an email directly to the Technical Support Helpdesk

Error 91

We are experiencing an issue with advisors accessing the Prospector application if they have not updated in some time. In instances where an advisor has not run an Online Update for Prospector in over 3 weeks they will get an message reporting Error 91.

We are currently investigating this issue and hope to have it resolved shortly. In the mean time please click here to view a PDF which contains instructions on how to overcome the error and gain access to Prospector.