Application Services Error PDF Print E-mail
We have had reports this week of users being unable to launch Prospector following a recent upgrade. When clicking on the desktop icon they would get an message informing them that “Failed to start Application Services.”

As you are one of the few that have experienced this then firstly let me give my apologies for the inconvenience. There appears to be an incompatibility issue with some Windows PC machines and our latest Prospector 8.2 version. We have now resolved this issue and released a patch that you will need to download.

Here are the steps you can take to correct the issue and gain access to your Prospector installation and your client data.
  1. Run the Update again. Go to your Start menu and navigate to All Programs, TrigoldCrystal, Prospector. Click on the Online Update option. This will download and apply the patch.
  2. Run the Registry Tool. If step 1 has not worked there may an issue with one of the Prospector application files. The Prospector Registry Tool will check your installation and make the needed corrections. Go to your Start menu and navigate to All Programs, TrigoldCrystal, Prospector Registry Tool. Click on the Prospector Registry Tool option. When the next window option select the first option, Check/Fix Prospector Registry Settings. Let this run for a few minutes and once completed you will need to run an Online Update as detailed in Step 1.
If neither of the described steps resolve your issue then please do contact us again and one of our Technical Service Analyst will arrange a convenient time to connect to your machine via remote access and investigate the matter further. You can contact us using our Technical Support contact form or alternatively you can call 08714 23 24 24, Option 1 (calls to this number will cost 10p per minute from a standard BT landline. Calls from other landline or mobile networks may cost you more)